Wanna learn how Blackline ran a low-cost diary study to create heavily data-informed personas and customer journey maps? Read on!
New event: Using diary studies in customer journey mapping | Sep 15
Experienced content creator with a passion for research, French bulldogs, and British cats. Katerina has an economics degree but prefers letters to numbers. She has been exploring different audiences for popular culture projects, was involved in the creative development process, and now she’s playing in the CX field.
New event: Collaborative mapping: how to inspire instead of tire | July 28
Want to learn how to organize and facilitate journey mapping sessions? You’re at the right (web) address.
Extend your visual power with the new features
New release is here! This time, we brought you a set of new features to take your journey maps and personas to the next visual level and add more depth to the Process & channels section.
Lessons Learned from the Pain and Joy Points of a UX Designer | July 7
Want to find out how to develop a learner’s mindset for your own UX journey? Join our online event.
Employee experience matters: Understand your employee’s journey | June 21
Want to learn how to understand employee experience, map it out, and act on it? Join us at a free online event.
New event: How to organize the collaborative mapping process | June 16
Learn how to plan out the collaborative journey mapping initiative and work on it together with the team.
Design view and customs tips for your journey maps are already here
New features are here! One of them will help you manage your mapping initiatives more effectively, the other will make your maps easier to navigate, and the last one will make your presentations more handy.
New event: Improving customer retention with journey maps | June 8
Learn how journey mapping can help you boost customer retention.
New event: Improving the enrollment flow with journey mapping | May 24
Want to learn how to fix the website user flow using customer journey mapping? Register for our free online event.
