Want to learn how to quickly build customer journey maps? Watch UXPressia platform overview!
Arthur McCay

Case Study: Johannes from Contexte




I work at a French-European policy analysis site and optimizing user experience for our products is part of my job.

We are a very small team at the moment, developing a new tool as part of a slightly larger team. Both some of the members of the larger team and a dedicated panel of experts help us with qualified feedback for each product phase.


We’re currently working on fleshing out the details of a new feature that is highly dependent on user interaction, but also on real-time data being pulled into our application.

I started by creating personas and rough usage scenarios by drawing from the qualitative feedback we had already assembled. Now we need to scale this to a level that applies to a broader selection of our user base.

How UXPressia Helped

I had used a fairly standard format to create printouts of our personas and UXPressia’s flexible grid allowed me to easily plug my information into its tool.

The basic structure with a few examples of user journey maps in place helped me effortlessly map out a concept on how our team can collaboratively advance on our concept.


For the moment, UXPressia helped me establish a concept on how to seamlessly incorporate personas and user journeys into our development process.

Since there was no such system in place before, there isn’t a measurable effect that I could share, but I’m convinced that using the tool with multiple team members will facilitate our work on the matter.

Johannes Neukamm
Product Owner at Contexte

Want to know how you can benefit from using UXPressia?

Rate this post

More posts by Arthur McCay
Notify of
Inline Feedbacks
View all comments