The process of building a journey map and identifying improvement ideas is just the start of a customer journey mapping initiative. When you have the ideas in place, the focus should shift towards effectively implementing these changes to attain the desired results.
To help you navigate this path, we invited Oleg Koss, founder of Lanka.CX, to share his valuable insights into successful implementation strategies and ways to demonstrate the impact of journey mapping projects.
Join us to learn:
✔️ The importance of people in the project's success or failure;
✔️ Practical advice on engaging sponsors and stakeholders;
✔️ Real-life cases from the speaker's experience with mature organizations and startups;
✔️ Tips for selecting the right team for a project;
✔️ Skills and knowledge needed to successfully implement changes after mapping the customer journey;
✔️ And more…
❓ After the talk, you will participate in a Q&A session during which you can ask Oleg any questions you may have.
📹 Can't keep up with our live session? No worries, sign up and anticipate the recording we will deliver to you afterwards.
