Ooh-la-la! We’ve been talking so much about personas that it seems to be about the time to throw in some persona alternatives to shake things up a little. You know, take a breath of fresh air and think that maybe we’re being too obsessed with this persona nonsense and we’re missing something. Some other cool ways of creating user profiles. So let’s deal with this right here and right now.
When it comes to getting to know people’s goals, expectations, feelings etc., a few things pop up right away. Apart from personas, of course. We have a pretty old artifact called User Requirements Specification, then its alternative – User Stories, and finally, Empathy Maps. Each has something interesting to offer and deserves its own blog post. But for now, we’ll only see if they can keep up with personas or not.
URS (User Requirements Specifications)
URS is a document that specifies what the user expects the software to do. As it gives us a glimpse at the user’s expectations, we think it’s fair to put this one on our list.
This guy shows user expectations and that’s good. On the other hand, it is too formal and does not give a wide-angle perspective on the end user. In fact, URS is not user-centered at all. This document is designed for developers more than for UX teams. All it does is it describes only requirements for the software, there’s not much about user experience.
So can we call it an alternative to personas? Hardly. As long as you’re not interested in who your users are, what they feel, think, and struggle with. Cross it out.
If we were to play Hot and Cold and I thought of a tool that could give us a perfect picture of your customers, I’d say “Getting warmer!” at this point.
User Story is a popular alternative to our previous also-ran. Like URS, user stories capture a description of software features from users’ perspective. Stories are all about software description and requirements. Unlike URS, user stories pivot the perspective toward the users and they finally shed some more light on users’ background and goals.
All user stories have the same (give or take) structure following this formula:
“As <who> <when> <where>, I <what> because <why>.”
Here’s an example of a user story:
Well, that’s great you may say. We have the most important ingredients – role, desire, context, and goal. I wish it were so easy.
Roles are extremely ambiguous. Who’s this “user”? Why does he want something? Roles are masks and they do not show the person behind. Roles hide the real decision maker and give him a general tag – “user”. Or “employee”. That doesn’t cut it at all.
User stories don’t give us background, they are short and open to interpretation. We end up with more questions than answers. And while user stories take a step towards the user, they still suck when it comes to getting to know your customers.
It doesn’t take a rocket scientist to figure out what’s an empathy map. Just look at the picture above. It’s pretty self-explanatory. You got a user in the middle, and sections that describe the specter of what the user thinks, feels, says and so on.
Empathy maps are way closer to what we want from a tool for customer analysis. They are really like microscopes that let us see everything about customers’ behaviors. But nothing about their background, skills, previous experience, context, the list goes on and on.
And without knowing these, we cannot grasp who our customers are, what they want and why they want it. The picture is complete only when all the puzzles are put together.
That’s where the circle closes up and we find ourselves right where we started. On the shores of Personaland. Again? Yes, it seems that nothing beats personas when the goal is to get a wide and, at the same time, deep knowledge of your customers.
User personas take all the best there is in the artifacts listed above and pushes it all further a step or two. It’s the ultimate technique that will come in handy for any team. In the end, it’s your choice whether to create personas or not.
If you decide to bring personas into your organization (or if you have already done so), make sure you do that with UXPressia. With our Personas Online tool, you can create your personas in a snap with as many features as you want. Access them from any computer, share them with anyone and work together online. It is personas time!