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Yulia Busel

Yulia Busel
Yulia Busel is UXPressia Events & Community Manager. She likes to bring people together and create memorable experiences for them. Consider her lucky: she does it daily! She likes to travel alone and is terrified of llamas.

New event: how to measure the ROI of customer experience

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Launching a new initiative always comes hand in hand with the question: how can we understand it’s effective? What are the metrics and how can you measure them? 

This Thursday, April 8, Nina Gyubbenet, Customer Experience Director at Tele2 Russia, will share how she measures the ROI of customer experience in a big telecom company.

ROI of customer experience

At our free online event, we will cover the following questions:

  • How NPS is connected to market growth;
  • Why promoters represent an extremely valuable asset;
  • How to measure the positive financial impact of good customer service;
  • How to put the client at the center of all business decisions.

The session will be followed by a Q&A session, so make sure to join live 😉

And if you can’t make it live, don’t worry: register anyway, and we’ll send you the replay.

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