Launching a new initiative always comes hand in hand with the question: how can we understand it’s effective? What are the metrics and how can you measure them?
This Thursday, April 8, Nina Gyubbenet, Customer Experience Director at Tele2 Russia, will share how she measures the ROI of customer experience in a big telecom company.
At our free online event, we will cover the following questions:
- How NPS is connected to market growth;
- Why promoters represent an extremely valuable asset;
- How to measure the positive financial impact of good customer service;
- How to put the client at the center of all business decisions.
The session will be followed by a Q&A session, so make sure to join live 😉
And if you can’t make it live, don’t worry: register anyway, and we’ll send you the replay.