Have you ever built journey maps with multiple personas? Visualizing interactions between different personas on the same map can help you get valuable and even unexpected insights that you wouldn’t obtain by mapping out separate journeys for each persona.
Can streaming services deliver not just content but also an excellent experience? For sure, they can. Check out our new Streaming Service Customer Journey Map template to learn how to meet your customers’ expectations.
Read the interview with Arcelia De La Rosa to learn about her experience of transitioning to CX, its pitfalls, the easiest part of the career change, and her advice to all who think about switching their career to CX.
Making a CJM sounds like a great idea, but… where to get data from? In this post, we’ll try to analyze the most popular sources of user data that can be used for your customer journey maps.
