When should you create an impact map? This technique is simple, yet so powerful, has many applications and we’ll try to uncover most of them in this post.
Creating CJM is a challenging task. It’s not just about doing it right. Sometimes your CJM gets so complicated that it is impossible to fit it into one map.
Visualization plays one the most important roles in the process of creating an outstanding user experience. And this little update is all about colors and visuals.
