Customer Experience and Service Design Blog
Update: Substages on CJMs
Update: Accent Color & Market Size in Personas
A look back at 2018, and ahead to 2019
We’re a Hot Vendor in Customer Journey Mapping
Update: Live Integrations for CJM via Embed Code
5 Web Design Mistakes to Avoid with a Customer Journey Map
Update: Presentation Mode
Presenting your customer journey map or persona the right way is just as important as creating this artifact. Your presentation is the key in selling your idea to the client or other stakeholders. And having a way to present it online without printing or “PowerPointing” is sometimes a life-saver. Especially, when last-minute changes kick in. 🙁 Meet the Presentation Mode…