Customer Experience and Service Design Blog
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Update: Live integrations for CJM via embed code
5 web design mistakes to avoid with a customer journey map
Update: Presentation mode
Presenting your customer journey map or persona the right way is just as important as creating this artifact. Your presentation is the key in selling your idea to the client or other stakeholders. And having a way to present it online without printing or “PowerPointing” is sometimes a life-saver. Especially, when last-minute changes kick in. 🙁 Meet the Presentation Mode…
Update: Mixpanel integration for CJM tool
Update: Custom branding for exports
Use support logs to fuel customer journey maps
Customer support logs are an endless source of data for building insightful customer journey maps. However, we’ve discovered that it’s not as popular as it could be. Based on the research we’ve conducted at UXPressia, only around 30% of people actually use support requests from customers as a source of data for their CJMs. In this article, we’ll see how to use support data to fuel your journey maps.
Introducing UXPressia 4.0: Emotion wheel
As you may know, the experience section has always been a part of our CJM Online tool. Fun fact: this section is the most popular among UXPressia users – 98% percents of all maps created in UXPressia have this section in them. And in this article, we’ll take a look at the refined experience section and what you now can do with it!
Introducing UXPressia 4.0: Workspaces
Workspaces are another part of the new release and at its core, it’s a User Management panel on steroids. Workspaces enable you to have multiple independent teams within your company working on different disjoint projects. They make sharing process seamless and help you manage billing in a more convenient way. Plus, workspaces make it possible to assign different roles to team […]
