Join us as we explore a strategy for improved CX in manufacturing, and see how it can help companies drive business results and stay ahead of competition.
Tune in to our next event and learn how journey maps can be used to aid advertising and communication for marketers, among other expert tips and insights based on a real travel company case.
While calculating churn requires two simple parameters, you’ll actually need much more of them to confidently define and prevent it. Dive into this guide to customer churn in banking to learn more.
Journey mapping in recruiting is like a spell that opens doors to a smooth candidate experience. Wanna learn this magic? This article will share it with you.
Don’t leave your customers while they’re still learning, and they’ll return the favor by staying with your company in the long run. Read on to craft the perfect customer onboarding experience.
How can CX specialists spark interest for customer experience mapping among other teams? Read this case study for an unusual approach to journey mapping, or rather, a very traditional one: an actual map on the wall.
