Research – Page 2 of 5 – UXPressia Blog

How to build actionable customer journey maps: expert opinion

Stop guessing with customer journey maps! Our latest article, based on insights from CXO of Delta CX, Debbie Levitt, delivers expert guidance on creating maps that drive action. Let us be your compass to effective journey mapping.

Katerina Kondrenko

April 6, 2023February 17, 2026

Top 10 customer journey map layers backed up by statistics

Layers are the horizontal rows that form the structure of your journey maps. Want to know which layers UXPressia users fancy the most? Or what value each layer can bring to your map? Read on to find out.

Sofia Grigoreva

March 30, 2023July 30, 2023

New event: Building actionable journey maps | March 16

Wanna learn how to build a journey map that really works? That’s your call.

Katerina Kondrenko

February 28, 2023March 5, 2025

New event: A practitioner’s approach to employee journey mapping | Feb 16

Take a walk through a practical example of building an employee journey map with somebody who’s been there so many times.

Katerina Kondrenko

January 31, 2023February 14, 2023

How to UX research in a challenging business environment | Jan 18

Want to make a strong business case for your next UX research initiative? Join our free online event to get stakeholder buy-in tips, a user recruitment strategy, and team engagement advice.

Sofia Grigoreva

January 10, 2023March 6, 2025

Demystifying accessibility & inclusion through personas | Nov 16

Fancy joining a fireside conversation with a researcher and a designer to learn how personas can help you create accessible and inclusive products and services? Sign up!

Katerina Kondrenko

November 1, 2022March 6, 2025

How to run a customer journey mapping workshop

Are you ready to take your customer experience strategy to the next level? Then you need to check out our latest how-to guide!

Anastasia Schebrova

October 11, 2022May 29, 2026

5 essential tips after 5 years in customer journey-based UX research

Are you a UX researcher or designer looking to increase the impact of your work? Read on for five expert tips from Nick Groeneveld you could start using today.

Nick Groeneveld

September 27, 2022January 25, 2023

How to apply behavioral science principles to journey mapping

Behavioral science can help you understand how your customers make decisions and why they act on them. Read on to learn about the principles you can apply to your journey maps.

Sofia Grigoreva

September 21, 2022December 20, 2022