Want to make a strong business case for your next UX research initiative? Join our free online event to get stakeholder buy-in tips, a user recruitment strategy, and team engagement advice.
Measuring churn is the first step on the road to reducing customer loss, enhancing retention level, and revenue. To learn why bother at all, how to calculate customer churn and what to do next, read our new article.
How can CX specialists spark interest for customer experience mapping among other teams? Read this case study for an unusual approach to journey mapping, or rather, a very traditional one: an actual map on the wall.
How do you create an accurate student journey with multiple campuses, faculties, and dozens of unique interactions and experiences to cover? Start with this case study.
