Customer Experience and Service Design Blog
New CJM Template: Patient Journey Map
Live Interview on June 22: Journey Mapping in Healthcare
New Template: Content Assets for an Online Store
Introducing channels update and persona colors improvements
Introducing Charts to Customer Journey Maps and Personas
Working from home with UXPressia
5 Trends in Journey Mapping for 2020
10.5 tips to take customer journey mapping to the next level
Customer journey mapping market is so hot today. It seems like everyone is trying to get there. Companies from around the world use CJM not only to map their customer journey but to map journeys of their employees as well. They even map out their marketing and email campaigns. That makes it all the more important to use the technique more effectively. And here are our 10.5 tips on how you can take the most out of customer journey mapping.