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Customer Experience and Service Design Blog

Update: Presentation Mode


Presenting your customer journey map or persona the right way is just as important as creating this artifact. Your presentation is the key in selling your idea to the client or other stakeholders. And having a way to present it online without printing or “PowerPointing” is sometimes a life-saver. Especially, when last-minute changes kick in. 🙁 Meet the Presentation Mode…

Update: Custom Branding for Exports


Logos are a graphic extension of the internal realities of a company, said Saul Bass. And we’re are thrilled to say that now you can add that professional vibe to your deliverables in just a few clicks!

Use Support Logs to Fuel Customer Journey Maps


Customer support logs are an endless source of data for building insightful customer journey maps. However, we’ve discovered that it’s not as popular as it could be. Based on the research we’ve conducted at UXPressia, only around 30% of people actually use support requests from customers as a source of data for their CJMs. In this article, we’ll see how to use support data to fuel your journey maps.