Customer Experience and Service Design Blog
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Use Support Logs to Fuel Customer Journey Maps
Customer support logs are an endless source of data for building insightful customer journey maps. However, we’ve discovered that it’s not as popular as it could be. Based on the research we’ve conducted at UXPressia, only around 30% of people actually use support requests from customers as a source of data for their CJMs. In this article, we’ll see how to use support data to fuel your journey maps.
Introducing UXPressia 4.0: Emotion wheel
As you may know, the experience section has always been a part of our CJM Online tool. Fun fact: this section is the most popular among UXPressia users – 98% percents of all maps created in UXPressia have this section in them. And in this article, we’ll take a look at the refined experience section and what you now can do with it!
Introducing UXPressia 4.0: Workspaces
Workspaces are another part of the new release and at its core, it’s a User Management panel on steroids. Workspaces enable you to have multiple independent teams within your company working on different disjoint projects. They make sharing process seamless and help you manage billing in a more convenient way. Plus, workspaces make it possible to assign different roles to team […]
Introducing UXPressia 4.0: Sharing & Direct Access
Customer journey mapping is a dish best eaten when shared with as many teammates as possible. This is the reason we’re focusing on sharing and collaboration so much. In the past, when you wanted to share a project with someone, you would either invite them via email or send them a shareable link. Well, if […]
Introducing UXPressia 4.0: Collaboration & Undo/Redo
The best journey maps are built collaboratively. And it’s not just UX designers that should be involved in the process of journey mapping – you should invite people from across all departments. And we’ve been working for the past year rewriting UXPressia virtually from scratch so you can collaborate with your team in real time. […]
Introducing UXPressia 4.0: Overview
Case Study: Johannes from Contexte
A case study from Johannes Neukamm who is a product owner at Contexte – a French-European policy analysis site. Johannes creates personas and user journeys for the agency. He tells a story of how UXPressia helped him be more productive and incorporate design thinking practices into Contexte development processes.
