Do you want to create impactful apps and offer solutions with positive effects on people’s habits? Read the article by Roxana Barbu to figure out the behavior formation process and implement its secrets into your products.
Martina Mitz explains experience mapping and describes the difference between journey maps, service blueprints, mental model diagrams, and cases when each of these maps will add maximum value.
Home24 implemented the design thinking methodology to increase their customer satisfaction and shared some insights about improving customer experience in e-commerce.
