New event: experience mapping trends with Jim Kalbach Join our free online event with Jim Kalbach to learn new trends and directions in experience mapping. Yulia Busel March 16, 2021January 18, 2022
Jobs to be Done is the new personas? There’s been a lot of hype about Jobs To Be Done lately. Many claim that JTBD can replace personas. But no, they cannot. So let’s find out why. Yuri Vedenin March 15, 2021November 24, 2022
New event: facilitating journey mapping online Join our free event to learn from pros how to facilitate journey mapping workshops online. Yulia Busel March 11, 2021January 18, 2022
New event: how to make stakeholders and clients fall in love with service design Want to know how to get clients’ and managers’ buy-in for your next service design project? Come join our free online event. Kristina Margulets February 17, 2021January 18, 2022
How to get stakeholders on board with your journey mapping initiative In this post, you will find helpful tips on how to get much-needed support for journey mapping initiatives in your company. Elli Ponomareva February 11, 2021September 6, 2022
New event: insurance customer journey mapping case walkthrough Join our free customer journey mapping webinar to learn how to map comprehensive and insightful customer journeys. Kristina Margulets February 9, 2021January 18, 2022
Join the Power of Interview workshop on Feb 24 Join our 4-hour workshop on Wednesday, February 24, to master the customer interview techniques, sharpen your interviewing skills, and learn how to get valuable insights that you can use. Kristina Margulets February 2, 2021January 18, 2022
Unlock your customer understanding and improve CX with hidden insights Come join us live on Thursday, January 28, to get a fresh, pragmatic approach to customer insights. Kristina Margulets January 20, 2021January 18, 2022
Upcoming event: Feature Canvas Framework for product and service ideas Come join us live on Tuesday, January 26 to learn how to generate ideas for your product or service using the Feature Canvas Framework. Kristina Margulets January 14, 2021January 18, 2022
