Customer Journey

Customer journey mapping turns scattered touchpoints into a clear picture of how people experience your product or service. These articles cover the full lifecycle, from running research workshops and scoping the map to acting on findings, measuring impact, and keeping the map updated over time.

Free whitepaper: journey mapping in healthcare

We are starting a series of whitepapers on journey mapping in different industries. Check out our first whitepaper on journey mapping in healthcare.

Tanya Levdikova

July 10, 2020May 3, 2021

Live interview on June 30: patient journey mapping

Join us to listen to a live interview with our friend, Ilonka Coenraad, the Founder of Patient Journey Lab, who will tell about patient journey mapping and approaching design from a patient’s perspective.

Kristina Margulets

June 29, 2020March 5, 2025

New CJM template: a patient journey map

Check out our new patient journey template to learn what your patients go through and how you can improve their experience at different stages.

Tanya Levdikova

June 23, 2020March 10, 2025

Live Interview on June 22: Journey Mapping in Healthcare

Come join us on Monday to listen to a live interview on journey mapping in healthcare.

Tanya Levdikova

June 19, 2020March 10, 2025

New Template: content assets for an online store

Check out a new UXPressia template for an online store with a special focus on content assets. We covered formats, distribution channels, and more.

Kristina Margulets

June 5, 2020March 10, 2025

Introducing channels update and persona colors improvements

Check out UXPressia update: industry-specific channel icons and persona colors improvements.

Kristina Margulets

June 4, 2020August 16, 2022

Introducing charts to customer journey maps and personas

Starting today, all UXPressia users with a Pro plan can build pie and bar charts right in their maps and personas.

Tanya Levdikova

May 20, 2020March 10, 2025

Working from home with UXPressia

There’s a difference between mapping customer journeys when working in an office and doing it remotely. UXPressia has all you need to help you make the most of your work-from-home adventure.

Kristina Margulets

May 19, 2020October 2, 2025